Terms of service

MA Home & Order is operated by MA BARGAIN LIMITED, a company registered in Scotland, company number SC668645, incorporated on 24 July 2020.

Registered office: Flat 0/3 1 Thread Court, Glasgow, Scotland, G40 1AS
Website: mahomeandorder.com
Email: support@mahomeandorder.com
Telephone: +44 7781 784541

Using our shop

These terms cover use of mahomeandorder.com and our customer service. Our Terms of Sale govern purchases; our Return and Refund Policy and Shipping Policy explain delivery and after-sales service. MA BARGAIN LIMITED is responsible for operating the shop and carrying out its customer commitments.

Product information

Product pages explain the item, dimensions, materials, structure, package contents and price. Styling accessories are excluded unless expressly listed as included. We are responsible for accurate descriptions and for supplying goods that match them. Contact us before ordering if you need clarification.

Orders and payments

Prices are shown in pounds sterling (GBP). The final total, including applicable VAT, is shown before you pay. Delivery throughout the United Kingdom is free. Accepted payments are Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay and PayPal. Check the details before submitting your order. We send an acknowledgement, followed by an order-acceptance confirmation. A purchase contract is formed when we send the acceptance confirmation. If we cannot fulfil an order, we contact you promptly and issue a full refund within 5 calendar days.

Delivery and after-sales service

We provide free delivery throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland. Order processing takes 1–2 working days; delivery in transit takes 3–5 working days. The total estimated delivery time is 4–7 working days. A working day is Monday to Friday, excluding UK public holidays. Orders received after 14:00 UK time, on weekends or on UK public holidays enter processing on the next working day.

We accept returns of both faulty and non-faulty goods. Please notify us within 30 calendar days after delivery. For our extended return service, send the goods back within 14 calendar days after return authorisation. Original packaging is not required, reasonable opening and inspection are permitted, and we charge no restocking fee. MA BARGAIN LIMITED pays return and exchange postage.

We issue refunds to the original payment method within 5 calendar days after receiving and checking the returned goods. For a statutory cancellation, we issue the refund within 5 calendar days of receiving the goods or adequate evidence that you have sent them back, whichever occurs first; our checks do not postpone that deadline. If an order is cancelled before dispatch, we issue the refund within 5 calendar days after receiving your cancellation notice. Bank or payment-account crediting may take a further 3–10 working days. We remain your contact for tracing any refund.

Direct exchanges are available. Contact us to identify the replacement you want. We arrange the return and send the agreed replacement after receiving and checking the original item; you do not need to place a new order. MA BARGAIN LIMITED covers return postage and replacement delivery. If the replacement costs less, we refund the difference to the original payment method within 5 calendar days; if it costs more, we obtain your agreement before collecting the difference. Once the replacement is ready for dispatch, processing takes 1–2 working days and transit takes 3–5 working days, a total estimate of 4–7 working days. If the requested replacement is unavailable, we offer an available alternative or a refund for you to choose.

Contact support@mahomeandorder.com or +44 7781 784541 to cancel before dispatch. Address and order changes must be requested through customer service and can be made only before dispatch. We confirm any change with you. After dispatch, your cancellation and return rights remain available under our Return and Refund Policy.

Customer accounts and permitted use

If you create an account, keep your login confidential and tell us about unauthorised access so that we can assist. Do not use the shop to make fraudulent purchases, interfere with security or infringe others’ rights. We address misuse proportionately and continue to honour existing orders and statutory rights.

Our responsibility

MA BARGAIN LIMITED is your seller and takes responsibility for your order, the goods supplied, delivery, return arrangements, exchanges, refunds and resolution of complaints. Goods must be of satisfactory quality, fit for their applicable purpose and as described. We remain responsible for delivery until you, or a person you identify to receive it, takes physical possession. We arrange remedies for loss, transit damage, missing goods or incorrect goods.

We do not exclude or restrict liability for fraud, death or personal injury caused by negligence, breach of statutory consumer rights, or any liability that cannot lawfully be excluded. We resolve problems caused by our failure to meet the contract and provide the remedies required by law.

Applicable law and complaints

These terms are governed by Scots law. Customers elsewhere in the UK retain the mandatory protections of their home jurisdiction and may bring consumer proceedings in the competent courts available to them. Contact support@mahomeandorder.com or +44 7781 784541 with a complaint; we investigate and explain the proposed resolution. Changes to these terms apply prospectively and do not alter an existing purchase contract without your agreement.

Customer service: Monday to Friday, 09:00–17:00 UK time. Order cut-off: 14:00 UK time on working days. UK time means Europe/London, following GMT in winter and BST in summer. We do not process orders, dispatch goods or operate customer service on weekends or UK public holidays. You can send an email or cancellation notice at any time; a deadline is met when your notice is sent, including outside our opening hours.