FAQ

Who operates MA Home & Order?

MA Home & Order is operated by MA BARGAIN LIMITED, a company registered in Scotland, company number SC668645, incorporated on 24 July 2020.

Registered office: Flat 0/3 1 Thread Court, Glasgow, Scotland, G40 1AS
Website: mahomeandorder.com
Email: support@mahomeandorder.com
Telephone: +44 7781 784541

Where do you deliver, and is delivery free?

We provide free delivery throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland. Order processing takes 1–2 working days; delivery in transit takes 3–5 working days. The total estimated delivery time is 4–7 working days. A working day is Monday to Friday, excluding UK public holidays. Orders received after 14:00 UK time, on weekends or on UK public holidays enter processing on the next working day.

What are your opening hours and order cut-off?

Customer service: Monday to Friday, 09:00–17:00 UK time. Order cut-off: 14:00 UK time on working days. UK time means Europe/London, following GMT in winter and BST in summer. We do not process orders, dispatch goods or operate customer service on weekends or UK public holidays. You can send an email or cancellation notice at any time; a deadline is met when your notice is sent, including outside our opening hours.

Which payments do you accept?

We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay and PayPal. Prices and payments use GBP; the final total, including applicable VAT, is shown before payment.

Can I cancel or change my order?

Contact support@mahomeandorder.com or +44 7781 784541 to cancel before dispatch. Address and order changes must be requested through customer service and can be made only before dispatch. We confirm any change with you. After dispatch, your cancellation and return rights remain available under our Return and Refund Policy.

Can I return an item if it is not faulty?

We accept returns of both faulty and non-faulty goods. Please notify us within 30 calendar days after delivery. For our extended return service, send the goods back within 14 calendar days after return authorisation. Original packaging is not required, reasonable opening and inspection are permitted, and we charge no restocking fee. MA BARGAIN LIMITED pays return and exchange postage.

Keep non-faulty items complete and avoid use beyond reasonable inspection. See Return and Refund Policy.

Do I need original packaging?

No. Original packaging is not required. Reasonable opening and inspection are allowed. Use suitable protective packaging for the return. No restocking fee is charged.

How do I get the return form?

Contact support@mahomeandorder.com. Customer service sends a downloadable return form, prepaid postage and return instructions. Download and print the form and put it in the parcel. If you cannot print it, ask us for an alternative. The form is optional for exercising a statutory cancellation right.

Who pays return and exchange postage?

MA BARGAIN LIMITED pays return and exchange postage for faulty and non-faulty goods, including delivery of the replacement in a direct exchange.

Can I exchange directly?

Direct exchanges are available. Contact us to identify the replacement you want. We arrange the return and send the agreed replacement after receiving and checking the original item; you do not need to place a new order. MA BARGAIN LIMITED covers return postage and replacement delivery. If the replacement costs less, we refund the difference to the original payment method within 5 calendar days; if it costs more, we obtain your agreement before collecting the difference. Once the replacement is ready for dispatch, processing takes 1–2 working days and transit takes 3–5 working days, a total estimate of 4–7 working days. If the requested replacement is unavailable, we offer an available alternative or a refund for you to choose.

When will I receive my refund?

We issue refunds to the original payment method within 5 calendar days after receiving and checking the returned goods. For a statutory cancellation, we issue the refund within 5 calendar days of receiving the goods or adequate evidence that you have sent them back, whichever occurs first; our checks do not postpone that deadline. If an order is cancelled before dispatch, we issue the refund within 5 calendar days after receiving your cancellation notice. Bank or payment-account crediting may take a further 3–10 working days. We remain your contact for tracing any refund.

What if my item is faulty, damaged or incorrect?

MA BARGAIN LIMITED is your seller and takes responsibility for your order, the goods supplied, delivery, return arrangements, exchanges, refunds and resolution of complaints. Goods must be of satisfactory quality, fit for their applicable purpose and as described. We remain responsible for delivery until you, or a person you identify to receive it, takes physical possession. We arrange remedies for loss, transit damage, missing goods or incorrect goods.

Contact support@mahomeandorder.com with your order number so that we can arrange the appropriate remedy. Your statutory rights concerning faults are not limited to our 30-day return service.

Do I have a statutory cancellation right?

Your statutory rights: You may cancel an online purchase without giving a reason from the time you place the order until 14 calendar days after the day you receive the goods. Notify support@mahomeandorder.com by a clear statement of cancellation and send the goods back within 14 calendar days after notifying us. You do not need our prior permission or a completed form to exercise this right. We provide prepaid return arrangements. Our 30-day service does not reduce this right, extend any legal refund deadline, or limit your rights concerning faulty or misdescribed goods after 30 days.