Shipping policy

MA Home & Order is operated by MA BARGAIN LIMITED, a company registered in Scotland, company number SC668645, incorporated on 24 July 2020.

Registered office: Flat 0/3 1 Thread Court, Glasgow, Scotland, G40 1AS
Website: mahomeandorder.com
Email: support@mahomeandorder.com
Telephone: +44 7781 784541

Delivery area and charges

We provide free delivery throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland. Order processing takes 1–2 working days; delivery in transit takes 3–5 working days. The total estimated delivery time is 4–7 working days. A working day is Monday to Friday, excluding UK public holidays. Orders received after 14:00 UK time, on weekends or on UK public holidays enter processing on the next working day.

No minimum order value applies to free UK delivery. Delivery charges are £0.00. MA BARGAIN LIMITED bears any import duties or customs charges necessary to deliver your order; we do not ask you to pay additional delivery or import charges after checkout.

UK time and order processing

Customer service: Monday to Friday, 09:00–17:00 UK time. Order cut-off: 14:00 UK time on working days. UK time means Europe/London, following GMT in winter and BST in summer. We do not process orders, dispatch goods or operate customer service on weekends or UK public holidays. You can send an email or cancellation notice at any time; a deadline is met when your notice is sent, including outside our opening hours.

Processing is the time used to prepare the order before dispatch. Transit is the time from dispatch to delivery. The 4–7 working-day estimate combines both. The delivery estimate starts when your order enters processing under the cut-off rules.

Dispatch and delivery updates

We email you when the order is dispatched and provide the delivery information available for your shipment. If an order will not meet the stated estimate, we contact you with a revised delivery date and a proposed solution. If we fail to deliver as agreed, we arrange the remedies required by law, including cancellation and a refund where applicable.

Missing, damaged or incorrect goods

MA BARGAIN LIMITED is your seller and takes responsibility for your order, the goods supplied, delivery, return arrangements, exchanges, refunds and resolution of complaints. Goods must be of satisfactory quality, fit for their applicable purpose and as described. We remain responsible for delivery until you, or a person you identify to receive it, takes physical possession. We arrange remedies for loss, transit damage, missing goods or incorrect goods.

Contact support@mahomeandorder.com or +44 7781 784541 with your order number if delivery is overdue, a parcel is missing, or goods arrive damaged or incorrect. We investigate and arrange a replacement, direct exchange or refund as appropriate. We manage the delivery issue for you.

Cancellation and address changes

Contact support@mahomeandorder.com or +44 7781 784541 to cancel before dispatch. Address and order changes must be requested through customer service and can be made only before dispatch. We confirm any change with you. After dispatch, your cancellation and return rights remain available under our Return and Refund Policy.

Returns and refunds

We accept returns of both faulty and non-faulty goods. Please notify us within 30 calendar days after delivery. For our extended return service, send the goods back within 14 calendar days after return authorisation. Original packaging is not required, reasonable opening and inspection are permitted, and we charge no restocking fee. MA BARGAIN LIMITED pays return and exchange postage.

We issue refunds to the original payment method within 5 calendar days after receiving and checking the returned goods. For a statutory cancellation, we issue the refund within 5 calendar days of receiving the goods or adequate evidence that you have sent them back, whichever occurs first; our checks do not postpone that deadline. If an order is cancelled before dispatch, we issue the refund within 5 calendar days after receiving your cancellation notice. Bank or payment-account crediting may take a further 3–10 working days. We remain your contact for tracing any refund.

Instructions and direct-exchange details are in our Return and Refund Policy.