Refund policy

MA Home & Order is operated by MA BARGAIN LIMITED, a company registered in Scotland, company number SC668645, incorporated on 24 July 2020.

Registered office: Flat 0/3 1 Thread Court, Glasgow, Scotland, G40 1AS
Website: mahomeandorder.com
Email: support@mahomeandorder.com
Telephone: +44 7781 784541

Customer service: Monday to Friday, 09:00–17:00 UK time. Order cut-off: 14:00 UK time on working days. UK time means Europe/London, following GMT in winter and BST in summer. We do not process orders, dispatch goods or operate customer service on weekends or UK public holidays. You can send an email or cancellation notice at any time; a deadline is met when your notice is sent, including outside our opening hours.

30-day returns

We accept returns of both faulty and non-faulty goods. Please notify us within 30 calendar days after delivery. For our extended return service, send the goods back within 14 calendar days after return authorisation. Original packaging is not required, reasonable opening and inspection are permitted, and we charge no restocking fee. MA BARGAIN LIMITED pays return and exchange postage.

For a non-faulty return, keep the item complete and avoid use beyond reasonable inspection. Use suitable protective packaging; it does not need to be the original packaging. Faulty, damaged or incorrect goods are eligible for the remedies required by law. Contact us as soon as you discover a problem; the 30-day service does not create a deadline for all fault claims.

How to return an item

1. Contact support@mahomeandorder.com with your order number, the item and whether you want a refund or direct exchange. Photos can help with a fault report, but are not a condition of your statutory rights.
2. We provide return instructions, the correct return destination, a prepaid label and a downloadable return form. Download and print the return form supplied by customer service and put it in the parcel. If you cannot print it, write your order number and contact details on paper or ask us for an alternative; this does not prevent a return.
3. For our extended service, send the goods within 14 calendar days after authorisation. Keep proof of posting. For statutory cancellation, the return deadline is 14 calendar days after your cancellation notice.

The registered office shown above is our company contact address. Follow the return destination supplied with your prepaid label so that we can receive and process your parcel correctly.

Return costs

We provide prepaid return postage for both faulty and non-faulty returns and for direct exchanges. No restocking, return-processing or refund fee is charged. Original delivery is free, so there is no original delivery charge to deduct.

Refunds

We issue refunds to the original payment method within 5 calendar days after receiving and checking the returned goods. For a statutory cancellation, we issue the refund within 5 calendar days of receiving the goods or adequate evidence that you have sent them back, whichever occurs first; our checks do not postpone that deadline. If an order is cancelled before dispatch, we issue the refund within 5 calendar days after receiving your cancellation notice. Bank or payment-account crediting may take a further 3–10 working days. We remain your contact for tracing any refund.

Direct exchanges

Direct exchanges are available. Contact us to identify the replacement you want. We arrange the return and send the agreed replacement after receiving and checking the original item; you do not need to place a new order. MA BARGAIN LIMITED covers return postage and replacement delivery. If the replacement costs less, we refund the difference to the original payment method within 5 calendar days; if it costs more, we obtain your agreement before collecting the difference. Once the replacement is ready for dispatch, processing takes 1–2 working days and transit takes 3–5 working days, a total estimate of 4–7 working days. If the requested replacement is unavailable, we offer an available alternative or a refund for you to choose.

Cancellation and changes

Contact support@mahomeandorder.com or +44 7781 784541 to cancel before dispatch. Address and order changes must be requested through customer service and can be made only before dispatch. We confirm any change with you. After dispatch, your cancellation and return rights remain available under our Return and Refund Policy.

Statutory cancellation and faulty goods

Your statutory rights: You may cancel an online purchase without giving a reason from the time you place the order until 14 calendar days after the day you receive the goods. Notify support@mahomeandorder.com by a clear statement of cancellation and send the goods back within 14 calendar days after notifying us. You do not need our prior permission or a completed form to exercise this right. We provide prepaid return arrangements. Our 30-day service does not reduce this right, extend any legal refund deadline, or limit your rights concerning faulty or misdescribed goods after 30 days.

Optional cancellation form

You may copy the following form into an email, or print and post it. Use of this form is optional.

To: MA BARGAIN LIMITED, Flat 0/3 1 Thread Court, Glasgow, Scotland, G40 1AS; email: support@mahomeandorder.com
I hereby give notice that I cancel my contract of sale of the following goods:
Goods: ____________________
Order number: ____________________
Ordered on / received on: ____________________
Consumer name: ____________________
Consumer address: ____________________
Date: ____________________
Signature (only if submitted on paper): ____________________

MA BARGAIN LIMITED is your seller and takes responsibility for your order, the goods supplied, delivery, return arrangements, exchanges, refunds and resolution of complaints. Goods must be of satisfactory quality, fit for their applicable purpose and as described. We remain responsible for delivery until you, or a person you identify to receive it, takes physical possession. We arrange remedies for loss, transit damage, missing goods or incorrect goods.